Performance Policies

BOX OFFICE
Subscription and ticket purchases (as well as tax-deductible donations) may be made in person, by phone, or securely online. Our theatre address is 239 Third Avenue in historic downtown Sturgeon Bay. 920.743.1760.

Our daytime box office is located next door to the theatre at 235 N. Third Avenue. Regular box office hours are Monday-Friday, Noon-5pm. On performance days the box office reopens at 6:30pm (1:00pm on matinee days).

Tickets are only reserved with payment. We accept MasterCard, Visa, and Discover. In order to maintain inexpensive ticket pricing, as well as help offset expenses related to box office, TAP may charge a service fee. We make every effort to keep the fees as reasonable as possible.

TICKET EXCHANGES
If you are unable to attend a performance on the date for which you purchased tickets, you can exchange them for another performance of the same show. All ticket exchanges are subject to availability. Any unused tickets may be donated to TAP for tax credit.

SEATING
All seating is reserved. Patrons with special seating needs due to mobility or medical conditions should contact the Box Office to make advance arrangements.

ARRIVAL TIME
The theatre will be opened for seating approximately 30 minutes prior to curtain. Latecomers will not be seated until an appropriate break that allows the least disruption for the actors, as well as the rest of the audience.

SHOW CANCELLATIONS
Performance cancellations due to inclement weather or other circumstances are very rare. When a performance must be canceled, we will make every attempt to contact you to make arrangements for an alternate date.

FOOD & BEVERAGE POLICY
Food and beverages that are purchased at concessions are permitted in the theatre.

NO RECORDING POLICY
Due to contract restrictions stipulated by Actors’ Equity, the national union of professional stage actors and managers, the use of recording equipment or the taking of photographs is strictly prohibited at all performances. This includes, but is not limited to, cell phones with cameras, video cameras, and audio recording devices. TAP reserves the right to confiscate any and all devices in non-compliance to this policy.

THEATRE ETIQUETTE
The safety and protection of our actors and audience members is crucially important to TAP. We strive to provide a theatre environment that can be enjoyed in a peaceful and respectful manner. TAP reserves the right to address disruptions to the performances and disruptive or threatening patrons may be asked to leave. 

PARENTAL CONTENT AWARENESS
Some of the content and material presented in the performances may not be suitable for children. Please check with the Box Office staff prior to purchasing tickets for children age 10 and under.